Frequently Asked Questions

The right size depends on what you're storing. A 5x5 unit (closet-sized) holds about 1-2 rooms of items or 50-75 boxes. A 10x10 unit (garage-sized) fits furniture from a 1-2 bedroom apartment. A 10x15 unit accommodates a 2-3 bedroom home, while a 10x20 or larger works for 3+ bedrooms or vehicles. Most facilities provide size guides with visual comparisons. When in doubt, it's often better to rent slightly larger—cramming items into a too-small space can cause damage.

Access hours vary by facility. Many offer extended hours (6am-10pm daily) while some provide 24/7 access with a gate code or key card. Budget facilities typically have limited hours (9am-6pm). Before renting, confirm the access schedule matches your needs, especially if you work irregular hours or need weekend access. Some facilities charge extra for 24/7 access privileges.

While not always mandatory, storage insurance is highly recommended. Your homeowner's or renter's insurance may provide limited coverage, but it often doesn't fully cover items in storage. Most facilities either require you to purchase their insurance (typically $10-30/month) or provide proof of coverage from your own policy. This protects against theft, fire, water damage, and other losses. Consider the value of your stored items when deciding on coverage limits.

Most facilities offer flexible month-to-month rentals with no long-term commitment. You can rent for as little as one month or for years. While monthly agreements are standard, some facilities offer discounts for prepaying 3, 6, or 12 months. There's typically a 30-day notice period required before vacating. This flexibility makes storage ideal for both short-term moves and long-term solutions.

Prohibited items typically include hazardous materials (paint, chemicals, gasoline), perishable food, plants, illegal items, firearms and ammunition (in most facilities), and items that produce odors. Living things—including people and pets—are strictly forbidden. Most facilities prohibit valuable documents like passports or cash. Some restrict certain items that could attract pests. Always review your facility's specific prohibited items list, as rules vary by province and facility.

Security varies by facility but typically includes perimeter fencing with gated access, video surveillance throughout the property, individual unit alarms, on-site management during business hours, and well-lit facilities. Premium facilities may offer biometric access, 24/7 monitoring, and additional security patrols. While facilities implement security measures, you should also use a quality lock on your unit (disc locks are recommended) and consider insurance for valuable items.

Climate control is recommended for temperature and humidity-sensitive items. You should consider it for wooden furniture (prevents warping), electronics and appliances, important documents and photos, musical instruments, leather goods, artwork and antiques, and wine collections. If you're storing items for more than a few months in areas with extreme temperature swings (very hot summers or freezing winters), climate control helps prevent damage. While it costs more, it protects against expensive replacement costs.

Yes, many facilities offer vehicle storage for cars, motorcycles, RVs, boats, and trailers. Options include outdoor parking spaces (most affordable), covered parking (protects from weather), and enclosed units (maximum protection). Requirements typically include valid registration and insurance, clean vehicle (no leaks), and sometimes battery disconnection. Climate controlled vehicle storage is available for classic or luxury cars. Prices vary significantly based on vehicle size and storage type.

Late fees apply immediately after your due date, typically $20-50. After 10-15 days, facilities may restrict access to your unit. Continued non-payment (usually 30-60 days) can result in a lien being placed on your unit. Eventually, facilities can auction your belongings to recover unpaid rent. Most facilities send payment reminders and allow you to set up automatic payments to avoid these issues. If you're facing financial difficulty, contact your facility manager immediately—they may offer payment plans or solutions.

Policies vary by facility. Some allow multiple authorized users on one rental agreement, while others permit only one renter. Sharing can reduce costs, but consider both parties need access codes/keys, you're jointly responsible for payments, security risks if the relationship sours, and potential liability issues. If sharing, put agreements in writing about costs, access schedules, and what happens if one person wants out. Some facilities charge fees to add authorized users.

Proper preparation prevents damage. Clean all items before storing (prevents mold and pests). Use quality boxes and packing materials—avoid garbage bags which can trap moisture. Disassemble large furniture to save space. Drain fuel from equipment and lawn mowers. Cover furniture and mattresses with protective covers. Store items off the ground on pallets or shelving. Label all boxes clearly. Create an inventory list. Leave an aisle for access. Place frequently needed items near the front. For long-term storage, check on items every few months.

Indoor units are located inside a building, accessed via hallways and elevators. They offer better protection from weather, more security, and are often climate controlled. Outdoor units (drive-up) have exterior access—you drive right up to the unit door. They're more convenient for loading heavy items and typically cost less. Choose indoor for temperature-sensitive items or long-term storage. Choose outdoor (drive-up) for frequent access, large items, or if you need to back a truck up to the door.

Most facilities don't accept deliveries on your behalf due to liability concerns and lack of staff to sign for packages. However, if you have 24/7 access, some facilities allow you to use your unit address for direct deliveries where the courier leaves packages at your unit door. Always check with facility management first. For business storage needs, some facilities offer mail and package receiving as an add-on service. Using a storage unit address for your primary mailing address is typically against facility policies.

Most facilities require 30 days' written notice before vacating, even on month-to-month agreements. This notice period starts from your rental period start date, not your actual move-out date. For example, if your billing date is the 1st and you give notice on the 15th, you'll likely pay through the end of the next month. Some facilities offer prorated refunds if you vacate early in the month. Always get confirmation of your move-out date in writing to avoid unexpected charges. Remove all items and your lock, and sweep the unit clean to ensure you get your deposit back if applicable.